Days 1–2 · Audit and setup
Review open requests, your tools and tone. Agree on hours, decision limits and when to bring your team in. Record the starting backlog and response-time baseline.
2-Week Support Pilot
Try our support for two weeks.
An assigned agent works your agreed queue, follows up on open requests, and gives you a written report at the end. No ongoing commitment.
Request my pilot ↗What happens in 10 business days
Days 3–9 · Work the queue
Answer routine requests during agreed hours, follow up on open tickets, and document an owner and next step. Escalate decisions with the context included.
Day 10 · Report and decide
Review requests handled, response times, backlog changes and recurring issues. Choose whether to continue, adjust or stop.
US$650 for the pilot
10 business days. Up to 20 agent hours per week, 40 hours total. One channel: email or your existing helpdesk. One queue.
If you start a monthly plan within 14 calendar days after the pilot ends, the US$650 pilot fee is credited toward your first month’s service fee.
- Assigned agent and daily follow-up on agreed working days
- Open-request audit and response-time baseline
- Written end-of-pilot report and practical recommendations
- Hours and time zone confirmed before payment; overnight coverage subject to staffing and a written quote
- Extra hours, channels, new helpdesk setup and integrations quoted separately
We agree the scope and access arrangements before starting. No ongoing contract or obligation to continue. We may ask for an honest testimonial and permission to share anonymized results; both are optional.
Request my pilot ↗What we measure
First-response time, starting and ending backlog, requests resolved, and the share of audited open requests with a named owner and next action. Where records allow, we also compare repeat status-check messages. Results depend on volume, access and issue complexity; no fixed improvement is guaranteed.
A few practical answers
Do I need a helpdesk?
No. We can use your shared inbox or existing Gorgias, Zendesk, Help Scout, FRONT or Intercom setup. New systems are quoted separately.
What if a request needs my decision?
We send you a summary with the relevant details and next action, using the escalation rules we agree.
Can I get overnight or full 24/7 coverage?
Tell us the region, hours and workload. We confirm staffing, schedule and price in writing. Continuous 24/7 service is outside this capped pilot.
What happens afterward?
Continue on an agreed monthly plan, adjust the scope, or stop. Your report is yours to keep.