OUTSOURCED CUSTOMER SUPPORT
Support with care. Operations with clarity.
Hand off your day-to-day customer support. We answer questions, send order and service updates, coordinate bookings, and troubleshoot common technical issues. We follow up on open requests and bring your team in when a decision needs your attention.
Sound familiar?
Your team is busy delivering the work. Customers still need answers, status updates and someone to follow through.
Coverage built around your customers
We staff to when your customers write, not just when you’re in the office.
An agreed schedule in your time zone.
Early or late coverage for your customers’ region.
An overnight representative for customers in other time zones.
A rotation across shifts, quoted for your workload.
Coverage options are subject to staffing availability. We confirm hours, time zone, responsibilities and price before you commit. The standard pilot does not include continuous 24/7 coverage.
Our services
Start with the work your team needs help with.
Give customers clear answers and someone to follow up when a request is still open.
Keep appointments, client requests and handoffs moving while your team delivers the service.
Help customers get started and solve common issues before they reach your specialists.
We work with the tools
your business runs on.
Built for the way you work
See how we can help with the requests your customers bring you.
Give customers a reliable point of contact while your team focuses on delivering the service.
A clear way forward
We agree on what to handle, how to work with your team, and when to escalate.
We review your enquiries, channels, tools and workload, then agree what help will make the biggest difference.
Set up the team, ownership, workflows and escalation rules so everyone knows what happens next.
Manage the agreed support, check quality, share useful reporting and address the issues that keep returning.
2-Week Support Pilot
US$650 for 10 business days. One email or helpdesk queue, up to 20 agent hours per week. An assigned agent, daily follow-up and a written report.
Continue within 14 days after the pilot ends and we credit the pilot fee toward your first month’s service fee. No ongoing commitment.
Start a 2-week pilot ↗Support that fits your stage
Start with a dedicated agent or have us manage your support.
Get an agent for your queue. One dedicated agent covers agreed requests for 40 hours a week.
Hand us the queue. We manage daily follow-ups, coach the agent, and report weekly on what needs attention.
Hand us the operation. We manage support and improve the workflows, written procedures, and quality behind it.
Onboarding starts at $250 USD if you already have a working helpdesk. New setups, integrations and additional agents are quoted separately.
All prices are in USD. Your proposal confirms staffing, channels, workload and response targets. Dedicated agents work 40 hours a week on an agreed schedule. Continuous 24/7 coverage and absence cover are quoted separately. Software, custom integrations and major migrations are quoted separately.
A practical way to evaluate support
Explore a sample workflow below. Your pilot report documents your starting point, work completed and results. Published examples are illustrative, not client case studies.
Interactive CX lab
Choose a situation. Follow the steps behind a clear response. These examples show our approach, using sample conversations.
“Can I move my appointment to Friday?”
A good response needs a practical process behind it.
Confirm the existing booking and the customer’s preferred time.
Illustrative workflow, not a live inbox or CRM product. Services and response targets are agreed in your proposal.
No. We can work with your existing helpdesk or scope a new setup, including categories, ownership, saved replies, escalation rules and team procedures. New systems, integrations and major migrations are quoted separately.
We support customer-facing teams across industries, including professional services, appointment-based businesses, software companies and online retailers. Tell us what your customers need help with and we’ll agree which work we can take on.
Andre leads the engagement and agrees the workflows, service standards, quality checks and reporting with you. Staffing and the level of ongoing management depend on your selected plan and agreed scope.
Each agent works 40 hours a week on an agreed schedule. Continuous 24/7 coverage and absence cover require separate staffing arrangements and are scoped in your proposal.
Yes. We can size the team around your workload and channels. Additional staffing, onboarding and management are included in a tailored proposal before you commit.
We discuss your current enquiries, workload, tools and support challenges. You leave with a clear next step toward a suitable scope and quote. There is no obligation to sign up.
Let’s take the next step
Tell us what’s taking up your team’s time, and we’ll recommend where to start.
Speak with Andre SpauldingFounder, Hello 24/7 Support